NICEIC Approved Contractor TrustMark registered Aico Gold installer
24/7 call outs 01908 464338
Excel Electrical
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Homeexcel-domesticFault finding and call outs
24/7Diagnostic price up front

Fault finding and call outs, 24/7.

Tripping circuits, dead sockets, burning smells, lost power. We trace the fault properly with test equipment rather than guessing, and we price the repair before we do it.

Fault finding and call outs by Excel Electrical
NICEIC Approved Contractor TrustMark registered City and Guilds qualified MCS certified IPAF licensed Approved EV charge point installer
Aico Gold installer
£10m public liability
5 year guarantee

Who this is for. Anyone whose electrics have stopped doing what they should, at any time of day or night.

Make it safe first

If you can smell burning or anyone has had a shock.

Turn the circuit off at the board if you safely can, or the main switch if you cannot tell which one. Do not use that socket or switch again. If there is smoke, fire, or anyone is hurt, ring 999 first, every time.

If the whole street is dark it is the distribution network rather than your wiring. Dial 105, free from any phone, and you get your network operator directly. We will tell you that on the phone rather than charging you to come and find out.

Why guessing costs more

Plenty of faults look identical and are not. An RCD that trips at night is usually a different problem to one that trips when the shower runs. We test rather than swap parts hopefully, which is why we fix things that other people have already had a go at.

How it works

  1. You ring, a person answers

    24/7. We triage the fault on the phone and often talk you through making it safe for nothing.

  2. We tell you the diagnostic charge

    Before we come out rather than after we arrive. And a realistic arrival window.

  3. We trace it properly

    With test equipment. We find the actual fault rather than the likely one.

  4. We price the repair, then fix it

    You know the cost before we touch anything.

Questions we get asked

Do you really answer at any hour?

Yes, for genuine emergencies: burning smells, hot or scorched accessories, shocks, total loss of power. A single dead socket that has been like it for a fortnight we will book in properly, which is cheaper for you.

What does a call out cost?

There is a diagnostic charge for fault finding because it is skilled time rather than a sales visit. We tell you what it is when you ring. The repair is priced separately once we know what is wrong.

My RCD keeps tripping and will not reset.

Do not keep resetting it, that is the protection doing its job. Unplug everything on that circuit and reset once. If it holds, plug things back one at a time. If it trips with nothing plugged in, the fault is in the fixed wiring and it needs testing.

Can you fix what someone else could not?

Often, yes. Most of the jobs we get called to twice are ones where nobody put a tester on it the first time.

More for your home

Everything else we do at home.

See all home services
Reviews

What customers say.

Recommends Excel Electrical
Brady and his team are simply world class, from their expert advice to installation. 10/10 experience. Would highly recommend Excel if you are looking for an above standard electrical service.
E
Emma BairdFacebook review
Recommends Excel Electrical
I found the electrician, Brady Lewis, earlier this year, and would highly recommend him. He has always demonstrated that he is consistently punctual, personable, trustworthy, efficient, fair, and has excellent skills in his trade. Completed perfectly, on time, as promised, and at a fair price.
S
Sebastian SimicFacebook review
Recommends Excel Electrical
Just like to say a big thank you to Brady for coming and correcting my do-it-yourself disaster. Great guy, polite, professional and did a great job. Highly recommended and will defo be calling on his services again.
M
Matthew McdonaldFacebook review

Need fault finding and call outs?

Free written quote, usually back the same working day. Send a photo and we can often price it without a visit.

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